Terms of Service

"Service"

Refers to SmileSense's customer feedback collection platform, including hardware devices, the web application, APIs, and all related services and features.

"Customer"

Refers to the business entity or individual that has entered into a subscription agreement with SmileSense to use the Service.

"End User"

Refers to individuals who interact with SmileSense feedback devices to provide anonymous sentiment feedback.

"Feedback Data"

Refers to anonymous sentiment data collected through our feedback devices and platform.

Account Creation

• You must provide accurate and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must be at least 18 years old to create an account
• One account per business entity is permitted unless otherwise agreed

Account Responsibilities

• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized access
• You must keep your account information current and accurate
• You may not share your account with unauthorized users

Permitted Uses

• Collect anonymous customer feedback for business improvement
• Analyze sentiment trends and customer satisfaction metrics
• Integrate feedback data with existing business systems
• Use the Service in compliance with applicable laws and regulations

Prohibited Uses

You may not use the Service to:

• Collect personally identifiable information from end users
• Violate any applicable laws, regulations, or third-party rights
• Attempt to reverse engineer, hack, or compromise the Service
• Share or resell access to the Service without authorization
• Use the Service for competitive analysis of SmileSense
• Interfere with or disrupt the integrity or performance of the Service
• Transmit malware, viruses, or other harmful code

Subscription Plans

• Service is provided on a subscription basis with various plan options
• Plan features and pricing are described on our website
• You may upgrade or downgrade your plan with immediate effect
• Changes to subscription plans are subject to our current pricing

Payment Terms

• Subscription fees are billed monthly or annually in advance
• Payments are due on the billing date specified in your account
• Late payments may result in service suspension or termination
• All fees are non-refundable except as specifically stated
• You are responsible for applicable taxes and transaction fees

Free Trial

We may offer free trial periods for new customers. Trial terms will be clearly communicated at signup. Trials automatically convert to paid subscriptions unless cancelled before the trial period ends.

Customer Data

You retain ownership of all feedback data collected through your use of the Service. We process this data solely to provide the Service and as described in our Privacy Policy.

Data Protection

• We implement appropriate security measures to protect your data
• All feedback collection is anonymous and GDPR compliant
• Data processing is governed by our Privacy Policy
• You may export or delete your data as permitted by law

Data Usage Rights

We may use aggregated, anonymized data for service improvement, research, and benchmarking purposes, provided such use cannot identify you or your customers.

Service Level

• We strive to maintain 99.9% uptime for our core services
• Scheduled maintenance will be announced in advance when possible
• Service interruptions will be addressed promptly
• In the event of a Service interruption, we inform Customers by email

Customer Support

• Support is provided via email and phone during business hours
• Response times vary by subscription plan and issue severity
• Technical documentation and self-help resources are available
• Priority support is available for higher-tier plans

Service Disclaimers

• The Service is provided "as is" without warranties of any kind
• We do not guarantee uninterrupted or error-free operation
• You are responsible for implementing appropriate backup procedures
• We are not liable for third-party integrations or services

Termination by You

• You may cancel your subscription at any time through your account settings
• Cancellation takes effect at the end of your current billing period
• You remain responsible for all charges incurred before cancellation
• You may export your data before account termination

Termination by SmileSense

• We may terminate your account for violation of these Terms
• We may suspend service for non-payment after reasonable notice
• We may terminate the Service entirely with 90 days' notice
• Data export assistance will be provided upon reasonable request

Effect of Termination

Upon termination, your right to use the Service ceases immediately. We will retain your data for a reasonable period to allow for data export, after which it will be deleted in accordance with our Privacy Policy.