Transforming Customer Experience
We're on a mission to help businesses understand their customers better through simple, honest feedback collection.
Our Story
SmileSense was born from a simple observation: while businesses collect vast amounts of operational data, how customers actually feel often goes unmeasured.
Starting as a solution for iRepair stores across Greece, we realized every business could benefit from instant, honest customer feedback.
Our breakthrough came with physical feedback devices — simple buttons customers press as they leave. No apps, no forms, just honest feedback.
Today, SmileSense helps businesses across multiple countries understand their customers better and improve service quality.
Our Mission
To democratize customer feedback collection by making it so simple and frictionless that every business can listen and act.
Our Vision
A world where every customer interaction is valued, measured, and improved upon.
Our Values
The principles that guide everything we do
Customer-Centric
We believe every customer interaction matters and deserves to be heard.
Innovation First
We constantly push the boundaries of what's possible in feedback technology.
Transparency
Open communication and honest relationships with our clients and partners.
Excellence
We strive for quality in everything we do, from product to support.
The People Behind SmileSense
A team that combines technology, design and business experience with one shared goal: turning customer feedback into real value for every business.
Gerasimos Solomos
Founder
Combines business experience with technology, building solutions that help businesses understand their customers better and grow.
Konstantinos Polos
Hardware & Firmware Engineer
Designed and developed the electronic heart of SmileSense, from the circuits and the ESP microcontroller to the firmware that keeps the device reliable and connected.
Eleni Papantonatou
UI/UX Designer
Shaped the visual identity and user experience of SmileSense with a focus on simplicity, aesthetics and usability, from the device to the digital platform.
George Kagkas
CFO & Finance Director
Oversees the financial management and strategy of SmileSense, ensuring transparency, consistency and a stable base for sustainable growth.