The Smart Feedback Terminal
Purpose-built hardware that captures authentic customer sentiment with simple button presses. No apps, no barriers—just honest feedback from your customers.
✨ No apps. No accounts. Just tap & go.
SmileSense Terminal v2.0
Why SmileSense Terminals?
Designed specifically for customer feedback collection in physical locations
Four Sentiment Buttons
Very good, Good, Bad, and Very bad - covering the full spectrum of customer emotions
Touch-Free Operation
Large, easy-to-press buttons work with gloves and require no smartphone app
Real-Time Analytics
Instant data transmission to your dashboard for immediate insights
Cooldown Management
Configurable cooldown periods to prevent spam while allowing legitimate feedback
Technical Specifications
Enterprise-grade hardware built for reliability and performance
Wi-Fi Connectivity
Built-in Wi-Fi 802.11 b/g/n with automatic reconnection and offline data storage
Reliable Power
Stable AC power connection
Secure Communication
End-to-end encryption with HMAC authentication for all data transmission
Instant Response
Sub-100ms response time with haptic feedback for immediate user confirmation
Easy Setup
Set up in 1-2 minutes: just your store Wi-Fi, no app needed
Cloud Integration
Real-time sync with SmileSense cloud platform for instant analytics
Simple Installation
Get your device up and running in 1-2 minutes
Plug In
Plug the device into a power outlet. It switches on automatically.
Connect to the Device Wi-Fi
On your phone, open the Wi-Fi settings and join the SmileSense-Setup network.
Set Up Internet
Open 192.168.4.1 in your browser, choose your store Wi-Fi and enter its password.
Ready
Within 1-2 minutes the device is online and automatically starts sending feedback to SmileSense.
Perfect for Every Business
See how businesses across industries use SmileSense terminals
Retail Stores
Place at checkout counters to measure customer satisfaction with service quality
Restaurants
Position near exits to capture dining experience feedback from customers
Service Centers
Install in waiting areas to monitor satisfaction with wait times and service
Healthcare
Deploy in reception areas to track patient satisfaction with care quality
What Our Customers Say
Real feedback from businesses using SmileSense terminals
"The SmileSense terminal has transformed how we understand our customers. Installation was incredibly simple and the insights are invaluable."
"The real-time feedback helps us address issues immediately and improve customer experience."