Privacy Policy
How we collect, use, and protect your information at SmileSense
Last updated: October 30, 2026
Effective date: October 30, 2026
Introduction
SmileSense ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer feedback collection platform, including our hardware devices, web application, and related services (collectively, the "Service").
Information We Collect
1. Anonymous Feedback Data
When customers use our feedback devices, we collect:
- Sentiment selection (Very good, Good, Bad, Very bad)
- Timestamp of interaction
- Device location/store identifier
- Device ID and firmware version
Important: We do not collect any personally identifiable information from customers using our feedback devices. All feedback is completely anonymous.
2. Account Information
When you create an account with us, we collect:
- Name and email address
- Company name and business information
- Phone number (optional)
- Billing address and payment information
- Account preferences and settings
3. Usage Information
- How you use our Service and platform features
- Login times and frequency of use
- Device and browser information
- IP address and general location data
How We Use Your Information
Service Provision
- Provide and maintain our feedback collection service
- Process and analyze feedback data for your business insights
- Generate reports and analytics dashboards
- Ensure device connectivity and performance
Communication
- Send you service-related notifications
- Respond to your inquiries and support requests
- Provide technical support and troubleshooting
- Send important updates about our services
Improvement and Security
- Improve our services and develop new features
- Monitor and analyze usage patterns
- Detect and prevent fraud or misuse
- Ensure platform security and stability
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following limited circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our platform, such as cloud hosting, payment processing, and customer support tools. These providers are bound by confidentiality agreements.
Legal Requirements
We may disclose information if required by law or in response to valid requests by public authorities (e.g., court orders, government agencies).
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.
Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction:
- Data encryption in transit and at rest
- Regular security audits and penetration testing
- Access controls and authentication protocols
- Secure data centers with physical security measures
- Regular backups and disaster recovery procedures
- Employee training on data protection and privacy
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
Data Retention
Feedback Data
Anonymous feedback data is retained for up to 24 months by default, or as configured in your account settings. You can request shorter retention periods or immediate deletion.
Account Information
Your account information is retained while your account is active. After account termination, we may retain certain information for legitimate business purposes, legal compliance, or fraud prevention for up to 7 years.
Marketing Communications
If you opt-in to marketing communications, we retain your contact information until you unsubscribe or request deletion.
Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service provider
- Restriction: Request limitation of how we process your information
- Objection: Object to certain types of processing
- Withdrawal: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.
International Data Transfers
SmileSense is based in Greece, European Union. If you are accessing our services from outside the EU, your information may be transferred to and processed in the EU. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.
Children's Privacy
Our Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we will provide additional notice (such as email notification).
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Address
SmileSense
G. SOLOMOS & COLLABORATORS
Vergoti Str. 21
28100 Argostoli, Greece
Phone
+30 26710 22227